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Service Desk Analyst

Please Note: The application deadline for this job has now passed.

Job Introduction

We have a close team who works well in getting the best solution for our internal customers Everyone is unique and able to offer their own experiences and knowledge and we are looking for someone that will complement or bring something new to the existing team.    

This is a customer facing role and is the first point of contact between the Bauer Business and IT, responsible for ensuring the delivery of high-quality IT support to all of Bauer UK.  We need somebody who can communicate clearly with customers about Incidents and service affecting issues and to ensure the IT requests are dealt with quickly and efficiently.

Role Responsibility

Providing excellent customer service is central to everything we do on the Service Desk. As a Service Desk Analyst, you’ll be a key part of ensuring people within the business are able to work, both by fixing faults and by making sure that their IT needs are met. You’ll be responsible for:

  • Working with customers within Bauer UK,
  • Building up trusting relationships with our customers,
  • Able to work with a team to get the best service to the customer to meet their IT requirements

The Ideal Candidate

What you will bring:


The ability to build brilliant relationships whilst working in a time-pressured environment is at the heart of everything you’ll do in this role, so you’ll bring:

  • The ability to build relationships with our customers
  • The ability to manage a busy workload in a time-pressured environment
  • Great team working skills, and the ability to support others in the team as needed.
  • Confidence in your interpersonal skills.
  • A real passion for helping people. Attitude is all important on the Service Desk, so a ‘can do’ outlook is essential.  

Package Description

Rewards packages at Bauer Media offer a range of salary sacrifice Benefits, such as our pension scheme and flexible holidays, as well as exclusive Perks like great deals and discounts for everyday life.

Quite simply, our promise to you is that Bauer Media is a great place to do great work with great people. Our people take an enormous amount of pride in the brands they support. They like their team members, and they feel supported by their managers. We all take collective responsibility for our culture, because we know it has a ripple effect out across our brands. That’s why our culture of inclusion at work, Belonging at Bauer, is at the heart of everything we do. Belonging at Bauer is about our dual goals of being as representative as we can of the audiences we serve, and about creating a working environment where all our people feel able to bring their whole selves to work every day. It’s part of everything we do, and everyone who works here is responsible. If you join us, you’ll be an important part of this as well.

About the Company

About Bauer

Founded in Hamburg in 1875, Bauer Media is a privately-owned, global media company operating in 17 countries with a portfolio of market leading consumer brands across radio, magazines and digital. It also operates several online comparison portals in Central Europe, Spain and the Nordics and a growing marketing services business for small and medium sized enterprises.

Bauer Media Audio is one of Europe’s leading digital radio and audio businesses, reaching over twenty-five million listeners daily across FM, DAB, digital TV, web, apps and voice-controlled devices. Through its portfolio of world-class brands the business spans the UK, Poland, Slovakia, Denmark, Sweden, Finland and Norway with leading brands including Mix Megapol, Radio Nova, RMF, Absolute Radio, Kiss and Magic.

Belonging at Bauer Mission statement

People are at the heart of everything we do. Inclusivity is part of who we are. We celebrate diversity in all its forms, and encourage authenticity, knowing that our differences are celebrated.

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