Infrastructure Specialist – Microsoft Platform
The Platform team is comprised of two groups of people, one supporting Microsoft platforms and the other Linux.
The team is made up of members based in the UK but with close relationships to equivalent teams in Germany and over the coming months more colleagues from other Bauer businesses through Europe and beyond.
Both groups have a friendly/family atmosphere of people who are fun to work with and who will always dive in to help each other when needed, for example where there is a major incident to resolve or there are decisions to be made or knowledge to be shared.
The role is to provide day to day support to work with your colleagues in the Platforms team and in other IT teams (e.g. Data Centre, Database and End user compute) and the various brand teams in our Audio and Publishing businesses, to keep things running and at the same time getting involved in projects to improve the provision and security of our current services as well as piloting and implementing new ones to help the business to succeed.
The role is to provide day to day support to our IT colleagues and brand businesses to keep things running smoothly while striving for continual improvement such as striving to automate tasks and ensure consistency.
In particular you will:
- Be responsible to handling a broad range of IT service desk tickets relating to Microsoft infrastructure/server related technologies, services and products on premise and in the cloud. From Active Directory, to Office365 support and working with monitoring and configuration management tools along the way.
- Assist where required the separate Cloud Enablement team who focus on delivering new cloud-based technologies around Bauer globally before handing them to the Platforms team for ongoing support.
- Work with the cloud transformation project to help the migration/re-architecture of a number of on premise systems into the cloud (Azure and/or AWS)
- Work with the other members of the team to develop new skills and bring onboard new technologies as we strive to work efficiently and consistently across our business around the world.
- Work with other teams across IT in the UK and elsewhere to manage operational tasks and share knowledge as appropriate.
The Ideal Candidate
You should already have experience working within a Microsoft server/infrastructure level support or engineering team and be able to demonstrate flexibility and adaptability, as well as excellent organisational, methodical thinking and problem-solving capabilities. Sometimes under pressure of high priority tickets or tight deadlines.
You will need to be able to confident in taking on at least some areas of support of the technologies (For example Active Directory administration (inc DFSR, DHCP, GPO, DNS), Office 365 administration (inc Teams and Enterprise Apps), Powershell development (e.g. automation)) from the start and have the desire and drive to learn and adopt new technologies along the way, both by learning from other team members or other sources.
You should be a good communicator, able to talk to anyone from business users with limited technical knowledge, to IT colleagues with deep knowledge, to senior management. Both verbally and written. Always keeping customer service in mind as you work.
You must be able to work alone and get things done where the work demands, be comfortable asking for help from other team members where the work moves outside of your core skills or to share your knowledge with others where you are more advanced than them. You must also be able to work as part of a team or project group where a larger piece of work or project requires it.
Rewards packages at Bauer Media offer a range of salary sacrifice Benefits, such as our pension scheme and flexible holidays, as well as exclusive Perks like great deals and discounts for everyday life.
We want to make sure that we find the right people to work in our teams, and we know that the traditional 9-5, five days a week doesn’t suit everyone. So, we would love to hear from you if you feel you’re a great fit for this role and would like to work flexibly. If you are the right person for this role, we’ll find the right working approach for you.
The post will report to the Platforms Team and will be based in the UK in either Peterborough or London. Home working will be considered, but occasional travel to London or Peterborough may be required. The common language in use between the global businesses is English. Some travel may occasionally be required to various Bauer locations including some in country and some international travel. Some out-of-hours work will be required for example where an office hours outage is not possible to arrange.
About the Company
About Bauer Media Group
Bauer Media Group has become an enduringly successful media corporation by focusing on creating content that matters most to millions of people around the world: from print and online publishing to radio and money-helper services for consumers, as well as sales and marketing services for SMB. Family-owned in the 5th generation, Bauer focuses on the long term, with a consumer-first mindset that guides us across our increasingly diverse portfolio. Our workforce of 15,000 shares a passion – to deliver content and services that are popular with, and helpful to, our customers and partners.
Bauer Global Technology, sets the strategy for the Bauer companies within the group, It co-ordinates major investments and change programmes, bringing the company on a journey from a highly federated set of autonomous and independent companies to an operation that maximises the opportunity of working at scale across the group – through knowledge sharing, collaboration and centres of excellence. The Technology group has a wide range of knowledge and experience from publishing and printing, to radio broadcasting, and the full range of Enterprise IT systems and services and digital customer facing services.
The Technology group is distributed across the globe but has significant presence in Germany (headquarters), Poland and the United Kingdom, with additional operations in 12 territories.
Bauer Technology group is a highly matrix managed organisation, often having dual reporting lines to Group functions and business leadership structures within each territory.
Belonging at Bauer Mission statement
People are at the heart of everything we do. Inclusivity is part of who we are. We celebrate diversity in all its forms, and encourage authenticity, knowing that our differences are celebrated.
What we will offer you
Quite simply, our promise to you is that Bauer Media is a great place to do great work with great people. Our people take an enormous amount of pride in the brands they support. They like their team members, and they feel supported by their managers. We all take collective responsibility for our culture, because we know it has a ripple effect out across our brands. That’s why our culture of inclusion at work, Belonging at Bauer, is at the heart of everything we do. Belonging at Bauer is about our dual goals of being as representative as we can of the audiences we serve, and about creating a working environment where all our people feel able to bring their whole selves to work every day. It’s part of everything we do, and everyone who works here is responsible. If you join us, you’ll be an important part of this as well.
Our mental health at work
We’re proud to be the driving force behind the “Where’s your head at?” campaign, which is working to put Mental Health First Aiders on an equal footing with traditional workplace First Aiders. This is a priority for all of us that work at Bauer and we now have fully trained Mental Health First Aiders supporting and working across all of our UK locations.
Bauer Core Values
Creativity - We create unique, high quality content that delights our audiences.
Ambition - We think big and bold, pushing boundaries and embracing change.
Passion - We approach every day with curiosity, commitment and a lively positive mindset.
Teamwork - We learn from each other and take the time to understand both challenges and opportunities, working together to find the right solution.
Trust - We are open, respectful and honest.
Inclusivity - We encourage different points of view and perspectives and value all contributions.
Responsibility - We make measured and thoughtful decisions that support the business vision.
For more information about Bauer Media UK please check out our Website https://www.bauermedia.co.uk/